I am surprised by the frequent positive reviews here and, based on my experience, I question their authenticity.
I enrolled my 11-year-old son around July last year. Early on, I noticed that the centre frequently encouraged parents to make advance payments for one or two terms, often framing complimentary lessons as incentives. While this may seem generous, it felt more like a strategy to secure upfront commitment.
My son is a keen learner and generally enjoys academic work. However, his feedback about the lessons was consistently negative. He shared that lessons focused heavily on memorising “nice phrases,” that composition openings were written for him and he was expected to follow them regardless of his own ideas, and that he was instructed to include specific phrases in his compositions. He found this restrictive and felt unsupported in developing and expressing his own thoughts. Over time, he felt the lessons were a waste of time.
When I decided to withdraw him, the communication process was extremely frustrating. Administrative responses felt templated and mechanical, and my questions about the notice period were not clearly addressed.
Despite fulfilling a one-month notice, the centre refused to refund our deposit, stating that we had a “suspended” lesson and therefore did not meet the requirement of “four lessons’ notice.” We were told we needed to pay for an additional four lessons to qualify. After I escalated the issue, an alternative was offered: to pay for one more lesson in order to recover my $120 deposit.
It is worth noting that lessons continued through school holidays. We had to suspend one lesson due to travel, which required an online application and an additional fee of $16.35.
Overall, this experience left a very poor impression — not only in terms of teaching pedagogy, but also due to the lack of administrative clarity and what felt like a strong emphasis on profit over genuine educational quality. This was extremely disappointing for a centre positioned as a writing enrichment programme. Insisting on further payment despite the poor quality of teaching felt unreasonable and further made the whole experience worst.