The Alternative Story (TAS) - Discussion

[iLoveChubby]

cool_hi:

Emailed no reply..tried called TAS also but all lines are not in service!!

Any way else to TALK to someone?:(

Thanks

Hi cool_hi
When it comes to communication with TAS, you have to be extremely patient.. like 10 times more patient than any other enrichment centres out there.
I thk you can forget abt calling them, they never answer their calls but they will definitely reply your email, it's just a matter of how many days.
If you get lucky, they may return your call if you leave your no in the email.

TAS has great materials and some good teachers but communication is something they really have to SERIOUSLY look into.

Btw their regular lessons will still be on-going in June except i thk the 4th week.

[cool_hi]

Hi I love chubby!

Nice to hear from u!!& thanks for ‘educating’ me on their culture:)
I kind of know la…read here before:)

So u WANa guess what I did?:)
Coz I want to let my girl go trial tonight,
& I know I probably will not get Their response in time…
(I need go pick girl fm school go dinner then go trial if is available)…

What I did is,I went straight to their Bt timah branch ard 5.45pm,though I not sure whether they already opened coz their only class on fri is 7.15pm…

I am lucky?! Opened…asked abt trial & vacancies,
The girl need to call someone…
Asked her why all hp numbers & tel haf message that says not on service…
She smiled & can’t ans…
Best! She actually say coz too many parents called!!
Aft she called someone to chk,she said there r a few on waitlist,
Who r taking turns to go trial…
Told her I can start straight away,she says cannot…
Must q…
Ok,I will wait for our turn…while checking up on other centers!

Anyone has any centers to recommend,pls shout out!
I am not trying to make my girl get full marks or something…
I am not super kiasu & sending her just coz of
missing just 1-2 marks to full marks,due to careless mistakes…

Thanks in advance,for any advice+recommendations !

[hquek]

Tas holiday will be around week of 22 june, only that precious one week. Btw there is a new form for parents. Seems like they are doing some customer relationship mgmt sys. Hopefully things will improve.


Thing about tas is that they dont have an office per se. Dont think they pay someone to just sit and take calls. Not sure if things have changed.

I have my gripes also but am sticking with them because of the materials and that ds enjoy his classes.

On going levels beyond. Ds1 was and is still placed at level beyond his age. Post p1, he has not been scoring well in class. But he did share that he is fine with that and this doesnt affect his confidence. So I left at that. Also tr said he can follow what is going on. Actually for most parts, in his pri school, he hasnt been able to use what he learnt in tas. But I’m taking it as prep in advance. So long as he has the skills when need be.

[beemum]

I’m not sure how good they are, but I’m just frustrated with trying to get hold of them for more information! I’ve sent them an email, left them a voice message & sent them sms, but still haven’t received any reply!


First impression is definitely bad!

[The Alternative Story]

Hi parents,


We are sorry for the late replies and for not being contactable. The main issue is that we do not have enough administrative staff to handle the number of calls and enquiries. Most of the administrative staff handle other matters as well and the timings to call us are also limited, hence there is a backlog created. We have been looking into how we can improve our website to handle more enquiries and we have also been hiring more part-time staff to handle administrative matters. However, the new website needs further tweaking before we can launch it and we still need more part-time staff to handle the calls and emails despite hiring some staff lately.

We thank you for your feedback. We will work on this issue and look into hiring more staff. Sorry for the inconvenience and frustration caused. We fully understand that it is very frustrating for you to try to reach us. We know that this problem has persisted despite our efforts to try to solve it. We hope you can be patient with us while we work on this. If this problem still persists after about 1 week, could you kindly PM us so we can look into it and see what else can be done?

Thank you,
TAS

[sean wife]

Hi TAS,


I notice that the prints on the Graphic Stimulus Comprehension worksheet tends to be very blurred and difficult to read. Is there a possibility to improve on the quality of the printing?

Thanks.

[The Alternative Story]

Hi sean wife,


Sure, we will look into that.

TAS

[cool_hi]

Hi,Hquek,& other parents who had PM me,

Thanks a lot for feedback & recommendations…
Will be checking out other centers as well…
While waiting for my turn for trial at TAS…

Btw,anyone can advise on
how much is fees at TAS,for P2?
Emailed & SMS regarding fees also,but also no reply…
Think is faster to ask parents here!?Haha!

Thanks in advance!

[iLoveChubby]

Hi cool_hi

Fees is $388 for 10 lessons/term.

[hquek]

yup, and it’s the same throughout all the levels.